I had set up the account with my prepaid debit card, it doesn’t have a name…So I called back this morning 1-800-231-0193, is the number I have the most luck with. I had to be put once again in the call back queue. I got lucky this time I got a call back in under an hour. And the reps (yes I had to talk to more than 1) were very nice. After about 4 hours on the phone. I think we have everything straightened out so that I can add money and have the account discussed with me. SO I would suggest calling in the AM to talk to the reps, they seemed much more intelligent and professional.
I can’t say I was shocked when I searched GTL complaints tons and tons of them. The funny thing is if you check the GTL site and read the testimonials. Yeah a bunch of BS, not from the real customer but from the various prisons.
Unfortunately in VA GTL is the only company that we can use for the DOC. But on the plus side the calls are 8.00 yes that is a plus form the jail, to my cell phone I was pay 11.40. So it’s a bit cheaper, still outrageous amount to talk to my husband though.
Only 5 years 8 months and 2 days left of dealing with this crappy company